HospitalityOps gives cleaning teams, maintenance staff, inspectors, managers and owners one connected, mobile-first platform to coordinate tasks, resolve issues faster and deliver consistently great stays.
Booking received
A reservation syncs in from your PMS with check-in and check-out times.
Cleaning scheduled
A turnover clean is created and assigned automatically before the next arrival.
Inspection completed
The unit is inspected against a checklist with photo evidence.
Maintenance identified
Any damage or issue becomes a maintenance ticket on the spot.
Access that maintains itself
Operations teams lose hours every day to scattered tools. HospitalityOps replaces the chaos with a single source of truth for every property, task and team member.
Every property, task and team in a single operational view.
From booking to guest-ready, every step is connected and tracked.
Managers see status in real time; staff see exactly what to do next.
Fourteen modules that turn day-to-day hospitality work into a clear, accountable workflow.
Schedules, assignments and verified cleans
Plan check-in and check-out cleans around every reservation, balance workloads across the team and track each clean from assigned to verified.
Coverage that never drops
When a team member is sick, on holiday or unavailable, HospitalityOps automatically rebalances their tasks to available staff based on location, workload and skills.
Every repair, tracked end to end
Capture repairs and requests, assign technicians, set priorities and follow each ticket through to resolution with a full timeline.
Sign-off before the work starts
For larger repairs, owners approve, reject or request more information before any work begins — with the full cost and context in front of them.
Service-desk grade communication
Maintenance issues automatically open tickets in your FreeScout / SaaSupport help desk, with every update and message tracked in one place.
Update jobs without an app to learn
Technicians receive tasks, update progress and complete jobs directly through WhatsApp — perfect for external contractors who live in their inbox.
Access that maintains itself
Monitor lock battery and status across every door. When a battery runs low, HospitalityOps automatically creates a replacement task for the next cleaner on site.
Stock tied to each unit
Track cleaning supplies and consumables linked to each specific property and unit — not a generic warehouse, but the inventory that actually matters on site.
Reunite guests with their things
Register found items with photos, manage guest communication and track each item through its custody chain until it is returned.
Standards, proven with photos
Run inspection checklists with photo evidence, log damage reports and turn findings into maintenance recommendations automatically.
Safety you can evidence
Track inspection dates, test results and battery replacement history for every smoke detector — staying compliant and audit-ready.
Ready before high season
Schedule seasonal servicing and cleaning so air conditioning is preventively maintained before peak demand — not when it fails on a hot day.
Built for people on their feet
Designed for teams working on-site, HospitalityOps runs on Android and iOS and is optimized for phones and tablets used in the field.
Everyone in their own language
Hospitality teams are international. HospitalityOps speaks seven languages so every cleaner, technician and manager works in the language they know best.
Every reservation flows through one connected operational workflow — nothing falls through the cracks.
A reservation syncs in from your PMS with check-in and check-out times.
A turnover clean is created and assigned automatically before the next arrival.
The unit is inspected against a checklist with photo evidence.
Any damage or issue becomes a maintenance ticket on the spot.
Larger repairs are sent to the owner to approve before work begins.
The job is dispatched to the right technician by priority and skill.
Progress and photo proof come back from the field — even over WhatsApp.
The ticket is closed with a full, auditable timeline.
The unit is verified and ready for a flawless arrival.
HospitalityOps plugs into your booking, access, communication and support stack — and into the wider HospitalityOS ecosystem.
Pull reservations, check-in/out times and property data to drive cleaning and maintenance automatically.
Smart-lock battery monitoring, status and access workflows across every door.
Technician task alerts, progress updates and photo proof through chat.
Maintenance tickets and service-desk communication in your help desk.
Per-organization customer portals and support context for every client.
Secure, multi-tenant data foundation with row-level security and audit logs.
The guest-facing in-room experience — the other half of the HospitalityOS ecosystem.
The parent platform that connects guest experience and operations end to end.
From a single host with a handful of units to multi-property groups, HospitalityOps scales to how you work.
Keep turnovers on time with automated cleaning schedules and verified, photo-proofed cleans.
Coordinate cleaning and maintenance across a portfolio with one real-time operational view.
Run housekeeping, inspections and repairs to a consistent standard, every single day.
Balance crews across clients, prove completion and never lose a task in a chat thread.
Triage tickets by priority, dispatch technicians and close jobs with evidence.
Preventive maintenance, safety checks and seasonal servicing planned before peak season.
Standardize operations and reporting across every property and brand you run.
HospitalityOps is built mobile-first for teams working on-site — camera-first task flows, offline-friendly, optimized for phones and tablets.
Available soon on
Your tasks, in order
Hospitality work is international. Every team member uses HospitalityOps in the language they know best — including full right-to-left support for Arabic.
Switch languages anytime from the header.
Housekeeping, maintenance, inspections, inventory and property operations in one connected, mobile-first platform.